Delivery, Return & Privacy Policies and Legal Notice

While every effort is made to ensure that the information contained on this website is correct Owlstone Medical accept no responsibility for any effects resulting from errors or omissions. The material published on this website is copyright. Reproduction without permission is forbidden.

Delivery Policy

Upon receipt of Customer order, Owlstone Medical will acknowledge the order and signify the expected date of shipment. Typically, the average delivery timeframe is one month from date of order. Orders are fulfilled by the use of reputable freight/courier companies.

Return/Refund Policy

Customer is expected to inspect the Products at the time of delivery. Unless stated otherwise, Customer has 3 days from the date of delivery to report any defects and request replacement Products or return the Products and request a refund.

Privacy Policy

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To manage your preferences please visit our preference centre.

Information Gathering And Usage

When you purchase products and services from us, we ask for information such as your name, company name, email address, billing address. We do not collect or store credit card numbers.

We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. We do not share your personal information with third parties, unless explicitly approved by you.


A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies are not required to use the Owlstone Medical website, but we use cookie and tracking technology for gathering information such as browser type and operating system, tracking the number of visitors to our websites, and understanding how visitors use the sites. Cookies can also help customize our website for visitors. If you previously provided personally identifiable information, cookies may be tied to such information by an anonymous unique identifier.

Data Storage

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. You retain the right to access, amend, correct or delete your personal information any time. To do so, please contact us.


We may periodically update these policies by updating this page.


Please contact us via this form if you have any questions about these policies, or by post (see for our addresses).

Legal Notice

The site contains information about products that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. Visitors are advised that alternative products and services may be available from other manufacturers and service providers.

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